Complimentary Shipping!!!For ourChristmas 2020 Shipping Deadlines

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Shipping & Returns

Christmas 2020 Shipping Deadlines

USA Domestic

Graphic & engraved products- 16th of December at 11:59PM EST

Message Cards-18th of December at 11:59PM EST

Canada

 Orders placed before Dec 9th have the best chance to arrive on time.

International Shipping

There are NO Guarantees for international shipping. Orders placed before Dec 5th have the best chance to arrive on time. 

 

FREE SHIPPING WITHIN THE U.S.

We offer FREE shipping on all domestic orders and placed on our website to the 50 states, with no minimum order size or special exceptions.

Shipping for international jewelry orders is only $9.99.

Express Your Love Gifts understands that getting your items quickly is important to you. We strive to process your order as soon as possible, orders are shipped Monday through Friday. Exclusions apply for all majors holidays & events out of our control.

If you have a shipping request or requirement, please contact us at :

480-750-7588

8:30am - 5pm (PST) Monday-Saturday 

or

shipping@expressyourlovegifts.com

Jewelry Shipping Time & Delivery

Currently we are producing in 2-5 days, this can change.

Delivery times are as follows:

United States: - Within 2-5 business days
Canada - Within 4-7 business days
Western Europe - Within 5-7 business days
Australia/NZ - Within 5-10 business days
Rest of the World - Within 5-12 business days

International orders ship via USPS International Shipping with delivery confirmation so you can track it all the way.

Canvas Shipping Time 

Currently we are producing in 3 business days, this can change.

Delivery times are as follows:

United States: 2-5 Business days
Canada: 4-10 Business days
Europe: 4-8 Business days
Rest of the world: 14-30 Business days

 

 

 Returns, Cancellation, & Order Time

What is your return policy?

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it and it must be in the original packaging.If the product had tags or labels they must still be attached or adhered to the product.

All items are handcrafted and customized with care therefore we don't accept returns or exchanges on jewelry.We do not accept returns due to a change of mind, or if an item arrives later than expected due to increased processing times or shipping delays due to high demand.

Personalized jewelry items cannot be returned. If the item has arrived with wrong personalization aspects, please contact our support team, we understand that these pieces are very sentimental and important, so If you do have an issue with your product, please feel free to contact us at: help@expressyourlovegifts.com 

 

The only case where a refund will be considered is in the case of defective item.

Non-returnable items:

Gift cards

If your product was incorrect or damaged when received, please contact us immediately so we can resolve the issue. Our desire is for every purchase to be exactly as promised.

If you are sent the wrong item or your item is damaged in any way, Express Your Love Gifts will provide a pre-paid return label. If the item is being returned for any other reason, the customer is responsible for return shipping.

To complete your return, we require a receipt or proof of purchase.

It is important you contact our support desk at help@expressyourlovegifts.com to confirm where to return your item. Please do not send any item without confirmation.

Refunds (if applicable)

Every return is inspected upon being received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Cancellation

Our team works hard to ensure that you have your jewelry out in a timely fashion so we start the creation process immediately after placing the order.

What if I'm not happy or item comes damaged?

We offer a 100% money back guarantee for any damaged or items shipped wrong. If the size is not what was ordered or something is chipped, cracked replacement or refund will be swift (Picture evidence may be required). If you are not satisfied but item is correct please contact us. We will handle these on a case by case basis. We want our customers to be happy with their service.

Returns on Clothing

If your order is misprinted, damaged (excluding delivery) or the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.) we will grant a refund, credit your account, or replace a printed product.
In order to request a refund, credit, or replacement, you must send a photograph and brief explanation of the problem.

It is important you contact our support desk at help@expressyourlovegifts.com to confirm where to return your item. Please do not send any item without confirmation.